From design to access: MiLab on safari

  • Status completed
  • Year 2015
  • Category Government to Citizen & Government to Government

Problem statement:

The United Nations was renting office space from a business centre and had earlier pushed the building administration for improving accessibility. As part of a diversity initiative task force, United Nations in Moldova made an effort to assess the level of accessibility of their own premises, through “User Safari technology” - a valuable way of understanding how people interact with and experience a service or environment.

Innovative approach:

Three user safari with people experiencing physical, visual and hearing impairments, aiming to understand people’s needs and experience after interaction with physical infrastructure.

Innovations for change outcomes:

Low budget infrastructure adjustments such as brighter lighting, correctly adjusted signage, wheelchair adjusted bathroom that led to high improvement of accessibility.