Moldovan citizens – evaluators of public services quality (Design Journal of the process)

Over 2017 Moldova Innovation Lab (MiLab) was working at the development of a public services evaluation tool. Along with citizens and service providers, MiLab was exploring ecosystem of the process, needs and expectations of both sides. As a result, we came up with the idea of a tool based on citizens’ insights, creating a new flow of citizens-generated data for policy-makers. Starting from mid-March 2018, MiLab launched piloting of the tool in several territorial branches of our implementing partner – National Chamber of Social Insurance. For more information on the design process, functionality and features of the tool please read our design journal.